Refund Policy: FileDiffs

This Refund Policy explains billing, cancellation, and refund eligibility for FileDiffs plans, providing clear and transparent payment guidelines.

1. Free Service Overview

FileDiffs offers a robust free tier that allows users to compare files across formats such as PDF, Word (DOCX), Excel (XLSX), and code without any upfront cost. This free access is designed to help users evaluate the platform before choosing a paid plan.

Since no payment is required for the free tier, refund or cancellation policies do not apply to free usage.

2. Premium Features & Paid Plans

For users who need higher limits and advanced capabilities, our platform offers paid plans with additional features. These may include:

• Higher daily file comparison limits
• More advanced change detection for complex files
• Exportable comparison reports
• Faster processing for larger workloads
• Access across multiple devices

Details of each plan are clearly outlined on the pricing page, and users are encouraged to review them before upgrading.

3. Refund Eligibility

We aim to ensure that all paid users receive value from their subscription. In certain cases, refunds may be issued if there is a clear technical or billing issue.

You may be eligible for a refund if:

• You were charged more than once for the same subscription period
• A confirmed technical issue prevented the service from working as described for an extended period
• You requested cancellation within 7 days of purchase and have used only a minimal portion of the service
• A verified billing error occurred during the transaction

Each request is reviewed individually to ensure fairness and accuracy.

4. Non-Refundable Situations

Refunds are generally not provided in situations where the service has been used as intended or where no technical issue exists. This includes:

• Change of mind after purchase
• Accidental selection of a higher-tier plan without prompt correction
• Limited or no usage during the subscription period
• Requests made after a significant portion of the plan has been used
• Violations of our Terms of Service
• Requests submitted outside the standard refund window

We recommend using the free plan to evaluate the platform before upgrading.

5. Subscription Management & Cancellation

Users can manage or cancel their subscriptions at any time through their account settings or by contacting support.

Key points to note:

• To avoid renewal charges, cancellations should be made at least 24 hours before the next billing cycle
• After cancellation, access to premium features continues until the end of the current billing period
• Partial refunds for unused time are not typically provided unless required by applicable laws

6. How to Request a Refund

To request a refund, please contact our support team through the official contact page with the following details:

• Your registered email address
• Transaction ID or payment confirmation
• A brief explanation of the issue

We aim to review all requests within 3–5 business days. If approved, refunds are processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

7. Payments & Third-Party Providers

All payments are handled through secure third-party payment providers. These providers manage transaction processing and may include card networks, digital wallets, or regional payment systems.

While we work closely with these partners, FileDiffs is not responsible for delays or issues caused by external payment systems. For payment-specific concerns, users may need to contact their provider directly.

8. Chargebacks & Disputes

If you experience a billing issue, we encourage you to contact our support team first so we can resolve it quickly. Initiating a chargeback without prior communication may result in temporary or permanent suspension of your account while the issue is reviewed.

Our goal is to resolve all concerns fairly and transparently without escalation where possible.

9. Updates to This Policy

We may update this Refund Policy from time to time to reflect changes in our services, pricing structure, or legal requirements. Any updates will be posted on this page with a revised effective date.

Continued use of FileDiffs after changes are made indicates your acceptance of the updated policy.