Refund Policy
Last Updated: April 2026
Effective Date: April 2026
This Refund Policy explains billing, cancellation, and refund eligibility for FileDiffs plans, providing clear and transparent payment guidelines. We believe that professional tools should be backed by fair and straightforward subscription practices. By detailing exactly how our billing cycles, premium upgrades, and refund requests are handled, we aim to eliminate any guesswork from your experience. Please review these terms carefully so that you know exactly what to expect when choosing to upgrade your secure file comparison capabilities.
1. FileDiffs Free Tier — No Upfront Cost
FileDiffs offers a fully functional free plan so you can evaluate the platform before committing to a paid subscription. Compare PDF, Word (DOCX), Excel (XLSX), and code files directly in your browser — no account required.
We strongly encourage all new users to test FileDiffs within their own workflows before upgrading. Since the free tier requires no payment, refund and cancellation policies do not apply to free usage.
Tip: Use the free plan to verify that FileDiffs handles your specific file types and comparison requirements before purchasing a premium plan.
Related: View Pricing | Try Free
2. FileDiffs Premium Plans & Paid Features
Paid plans unlock higher limits, faster processing, and advanced comparison capabilities for legal, financial, and development teams. Choose a plan that fits your workload.
| Feature | Free | Premium | Enterprise |
|---|---|---|---|
| Monthly Price | $0 | $10/mo | $15/mo |
| Annually Price | $0 | $100/yr | $150/yr |
| Unlimited side-by-side comparisons | |||
| No Login Required for Side-by-Side Comparison | |||
| Universal Support for 60+ File Formats | |||
| Privacy-First Architecture (100% Local Processing) | |||
| Intelligent Visual Difference Highlighting | |||
| Advanced Line-by-Line Analytical View | |||
| Unified Single-View Comparison Engine | |||
| High-Performance Local Processing Speeds | |||
| Dedicated Priority Technical Support | |||
| Unlimited High-Volume Comparison Sessions | |||
| Professional Exportable Audit Reports | |||
| Complex Cross-File Structural Analysis | |||
| 24/7 Enterprise-Grade Account Support |
Related: View Pricing | Compare All Plans
3. FileDiffs Refund Eligibility — When You Qualify
All sales are considered final. Refunds are reserved for specific, verifiable circumstances as outlined below. Because a free tier is available for full pre-purchase evaluation, we do not offer refunds for buyer's remorse or unused subscriptions.
| Situation | Eligible? | Notes |
|---|---|---|
| Charged twice for the same billing period | Yes | Submit transaction IDs for both charges |
| Verified technical failure preventing service use | Yes | Must be persistent and documented on our end |
| Verified billing error during transaction | Yes | Incorrect amount charged or wrong plan billed |
| Change of mind / buyer's remorse | No | Use the free plan to evaluate before purchasing |
| Accidental upgrade | No | Contact us promptly — correction not guaranteed |
| Limited or no usage during subscription period | No | Access was available regardless of usage |
Every refund request is reviewed individually. We aim to be fair and transparent in all decisions.
4. Non-Refundable Situations for FileDiffs Subscriptions
To prevent abuse of our services, refunds are strictly denied in situations where the platform has functioned as designed, where the user simply changes their mind, or where no verifiable technical failure exists on our servers. Because we provide a fully functional free tier specifically designed for pre-purchase evaluation, it is entirely the user's responsibility to verify compatibility with their documents and workflow before subscribing. We enforce a zero-tolerance policy against attempts to exploit our refund system for temporary free access. Non-refundable scenarios explicitly include, but are not limited to:
- Change of mind after purchase
- Accidental selection of a higher-tier plan without prompt correction
- Little or no usage during the active subscription period
- Requests made after a significant portion of the plan has elapsed
- Violations of the FileDiffs Terms of Service
- Requests submitted outside the standard refund window
Remember: The free plan exists specifically to let you test FileDiffs before paying. If compatibility with your files is uncertain, test first — then upgrade.
5. How to Cancel Your FileDiffs Subscription
Cancel anytime from your account settings or by contacting support. There are no cancellation fees or lock-in periods.
Log in, go to the Pricing page, and click 'Manage Subscription' on your active plan card.
Click the 'Cancel Subscription' link inside the modal at least 24 hours before your renewal date to prevent auto-renewal.
Premium features remain active through the end of your current billing period after cancellation.
Note: Partial refunds for unused days are not typically issued unless required by applicable consumer protection laws in your region.
Related: Manage Your Subscription | Contact Support
6. How to Request a FileDiffs Refund
If you believe you qualify for a refund based on the eligibility criteria above, contact our support team through the official contact page. Include the following details to speed up your review:
- Your registered email address
- Transaction ID or payment confirmation number
- A clear description of the issue (billing error, duplicate charge, or technical failure)
- Screenshots or supporting documentation where applicable
We review all refund requests within 3–5 business days. Approved refunds are returned to the original payment method. Processing times vary by bank or payment provider — typically 5–10 business days after approval.
Related: Submit a Refund Request | Contact FileDiffs Support
7. FileDiffs Payments & Third-Party Processing
All subscription payments, renewals, and refunds are handled through highly secure, industry-leading third-party payment gateways. These specialized providers rigorously manage all sensitive transaction processing, ensuring compliance with global financial regulations and protecting your data across major card networks, digital wallets, and regional payment systems. Because FileDiffs never directly stores your raw credit card data on its own servers, your financial details are handled entirely by our payment partners, who comply with global financial regulations (PCI-DSS).
This decentralized approach ensures the highest level of transaction security for all FileDiffs users worldwide, supporting major card networks, digital wallets, and regional payment systems.
Payment issues? FileDiffs is not responsible for delays caused by external payment processors. For provider-specific concerns, contact your bank or the payment provider's support team directly.
8. Chargebacks & Billing Disputes
If you notice an unexpected charge, contact FileDiffs support first. We resolve genuine billing errors quickly and directly — this is almost always faster than initiating a chargeback through your bank.
Filing a chargeback without first contacting us may result in temporary or permanent suspension of your FileDiffs account while the dispute is under review. We are committed to fair, prompt resolution of all verified billing concerns.
Related: Report a Billing Issue
9. Frequently Asked Questions — FileDiffs Refund Policy
Generally, no. Renewal charges are not refunded if the cancellation was not submitted at least 24 hours before the billing date. We recommend setting a calendar reminder before your renewal date. Contact support promptly if you believe a specific exceptional circumstance applies.
A verified technical failure is a persistent, documented issue on FileDiffs' servers that prevented you from using the comparison service as described — not a one-off glitch, browser issue, or unsupported file type. Our support team will investigate and confirm any qualifying failure.
After approval (within 3–5 business days of your request), refunds are returned to your original payment method. Depending on your bank or card provider, the credit typically appears within 5–10 additional business days.
Yes. You can upgrade or downgrade your FileDiffs subscription at any time from your account settings. Plan changes take effect at the start of your next billing cycle unless specified otherwise.
FileDiffs uses browser-based, privacy-first processing — your files are not stored on our servers. After cancellation, your premium access continues until the end of the current billing period, after which you revert to the free tier.
FileDiffs offers a permanently free tier — not a time-limited trial — so you can compare files across PDF, Word, Excel, and code formats at no cost. This allows full evaluation before upgrading to a paid plan.
10. Updates to This FileDiffs Refund Policy
FileDiffs may update this Refund Policy to reflect changes in our services, pricing, or applicable consumer protection laws. When significant updates occur, the revised policy will be published on this page with an updated effective date.
We recommend active subscribers review this page periodically. Continued use of FileDiffs premium features after an update constitutes acceptance of the revised terms.